User data deletion

Use the email button below and send the request from the email address associated with your Aggreu account. Use “User Data Deletion Request” as the subject and include your name plus the email address or mobile number linked to the account.

If an account deletion control is available in the Aggreu app, you may instead sign in, open Settings, select Delete account, and follow the verification instructions shown there. If that control is unavailable or you cannot sign in, the email method remains available.

Never send your password, one-time verification code, or door access code in a deletion request.

We must confirm that the request comes from the account owner before deleting account data. We may ask you to verify access to the registered email address, mobile number, or social sign-in account.

If you no longer have access to a registered sign-in method, explain that in your request. We may ask for limited additional information needed to match the account and prevent unauthorized deletion.

Once the request is verified and accepted, we begin deleting or anonymizing personal data associated with the account from systems controlled by Aggreu, subject to the exceptions below. This may include:

Some information may be retained for a limited period when required by applicable law, fraud prevention, security, dispute resolution, or the protection of legal claims. Access to retained information is restricted to the applicable purpose.

Residual copies may remain in encrypted backups until the relevant backup cycle expires. We do not restore deleted account data for ordinary product use.

Deleting an Aggreu account cannot remove an address or photo that another person already copied, downloaded, forwarded, or captured from a sharing link.

Deletion also does not delete data held independently by a social sign-in provider, map provider, messaging application, app store, or another third party. Contact that provider or use its privacy controls for data it controls.

We will contact you through an available verified channel if more information is needed and will confirm when the request has been completed or explain any lawful limitation that applies.

Account deletion is permanent. You may lose access to saved addresses, profile information, active links, and account history. If you later return to Aggreu, you may need to create a new account.